faq

You can order in the online store www.englow.ch, by telephone or by e-mail. contact@englow.com.

You can order products with a fixed price as normal. Production begins after the 2-week period (right of withdrawal) has expired. Orders can no longer be canceled after this time. Products marked "on request" require precise clarification and are subject to greater price fluctuations. In addition, the quality of the gemstones will be clarified with you. A specialist from englow gmbh will contact you for this purpose. You will then receive an offer. You can confirm this offer and pay the amount via a payment link.

After payment, there is a right of recall of 14 days - within this period, the purchase amount can be refunded in full. After this period has expired, the ordered product goes into production. The 14-day right of recall can be expressly waived, meaning that the order can no longer be canceled after payment has been made.

After payment there is a right of recall of 14 days - within this period the purchase amount can be refunded in full. After this period has expired, the ordered product will be produced.

The delivery times are stated in the product details and are also mentioned in the order confirmation. Delivery times are adhered to whenever possible. Should delivery times be extended, we will inform you immediately.

Yes, it is possible to purchase only gemstones. We have a large network and access to all types of gemstones in various qualities. For inquiries, please fill out the provided form at www.englow/en/procurement.

Can I use gemstones other than those listed and offered on englow.com for the products? Yes, we always try to produce all products with the gemstones requested by our customers. A request can be sent online at englow.com for the respective product. In such a case, we will prepare and send an offer. This offer is valid for 14 days.

Sampling is possible at any time on request. The costs are borne by you as the customer. The delivery times specified for the product apply.

Yes, we can personalize almost all products. Do you have a specific idea? Contact us using the following form www.englow.ch/en/contact

We offer a comprehensive design and production service. For more information, please fill out the following form: www.englow.com/en/contact

Yes, with pleasure. We will check your request and get in touch with you if we are interested. Please fill out the application form at: www.englow.com/en/retail

We have a showroom in Scuol, Switzerland. Appointments by appointment only. Please write to us at showroom@englow.com