contact & sevices
showroom
opening hours
by appointment only
customer service
cancellation policy
Conditions
For all purchases of our goods via our online store (with the exception of certain products; see the restrictions on withdrawal below), you as a consumer have a right of withdrawal within 14 days of the conclusion of the contract. You can revoke your contractual declaration within 14 days. You have no right to return the goods after receipt, as these are products that are specially produced for you.
Consequences of withdrawal
If you withdraw from the contract, we shall reimburse to you the total price paid by you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
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The refund will be made according to the payment method originally used and will always be transferred to the corresponding account used for the payment, unless expressly agreed otherwise with you; in no case will you be charged for this refund. Please ensure that you have access to the specified account, as Englow gmbh accepts no liability in this regard.
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Would you like to send us the completed order cancellation form? No problem, please fill out the form, sign it, upload it and send it to us.
notice of defects
Englow gmbh guarantees that the goods correspond to the warranted characteristics and are not afflicted with defects that cancel or reduce their value or their suitability for the intended use.
The customer must check the goods immediately upon receipt for correctness, completeness and any damage. Englow gmbh must be notified of any defects or damage within 5 working days. Defects that could not be discovered during a proper inspection and only appear later must be reported in writing immediately after their discovery. If you fail to inspect or notify us immediately, the goods shall be deemed to have been approved and you can no longer assert any claims against us. You must report defects using the defect form.
The statutory warranty regulations for manufacturing/material or production defects apply. Excluded from the warranty are products that have been damaged through the buyer's own fault:
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Damage caused by the buyer when unpacking the delivered goods
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Improper use by the buyer
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Misuse by the buyer
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Willful damage by the buyer
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Negligent damage by the buyer
The customer's warranty claims are limited to the removal of defects/repair to the exclusion of all other claims, in particular reduction or compensation for defects and consequential damage. Englow gmbh shall decide on the rectification of defects at its own discretion. If the subsequent delivery or rectification fails, the customer is entitled to withdraw from the contract in the event of significant defects.
To report complaints or service issues, please use the following form, stating the order number, customer number, a description of the fault and other helpful information. You are obliged to document the damage with photos and explain the damage in writing.
The defective product must be returned to the following englow gmbh address with a copy of the invoice AFTER submitting the defect form.
englow gmbhStradun 202CH-7550 Scuol
The return of goods is at the expense and risk of the customer. Please ask for confirmation of the return and keep this confirmation, as your warranty claim cannot be processed if the package is lost.
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